The role of the Home Manager is to actively work with clients delivering care and rehabilitation tailored to client’s assessed needs, wants and choices in a small home environment whilst leading and developing a high performance team, building supportive/mentoring/ coaching relationships with the Deputy Manager, Rehabilitation Coordinator, Key Workers, Associate Workers and Night Staff in order that they may effectively provide focussed, specialist care to clients. As Home Manager you must always maintain a safe, attractive home, and manage staff rota’s and holidays so as to maintain an effective, stable service at all times. You must abide by and assist in developing Company policies and procedures and maintain all legislative requirements pertinent to the successful running of a Registered Residential Home. The Home Manager is expected to vigilantly develop and maintain all risk assessments with regard to aspects of health and safety and client behaviour, ensuring that staff employed in the Home understand and can implement them effectively. You must be able to drive and maintain a current UK driving license. The Home Manager is an ambassador for the organisation and is expected to conduct him/herself in such a manner as to promote the Company positively to others inside and outside the organisation. The role will include carrying out assessments, research, making presentations off site and providing on-call cover. The Manager must actively train and develop staff, and continuously improve his/her own knowledge and skills. The role will require hands-on care and the administration of drugs. The Home Manager is expected to develop and maintain an effective, competent team of staff, and be proactive in all aspects of human resource management including appraisals, whilst demonstrating reliability, flexibility and trustworthiness. The Home Manager must competently manage home budgets, promoting cost-effectiveness whilst seeking to improve productivity. The Home Manager is also expected to strive to consistently improve the quality of the service, by exercising good time management, building effective networks with other care/ medical agencies, and maintaining a systematic approach to care and rehabilitation. The role will entail meeting the fit person criteria detailed by Regulation 6 of the Health and Social Care Act which stipulates being of good character, physically and mentally fit to carry on the regulated activity with the necessary qualifications, skills and experience. Home Managers are obliged to adhere to Regulation 7 of the Health and Social Care Act (Regulated Activities) Regulations 2010 in relation to achieving and maintaining the knowledge, experience and skills for managing the carrying on of the Residential Home.
In relation to the above the role expectancies require you to:
- Lead, motivate and build a high performance, cohesive team of staff
- To actively work with clients providing care and rehabilitation based on their assessed needs, their wants and choices.
- Ensure a safe/healthy working environment for staff and clients.
- Develop and maintain an attractive and comfortable home.
- Build a high quality service for clients and purchasers, and actively participate in marketing the service.
- Develop plans to address quality issues generated from quality audits, and ensure their application.
- Liaise with external agencies as an ambassador for the organisation, maintaining positive public relations.
- Coach, counsel and facilitate staff to build their work skills formally and incidentally in the work place.
- Build effective working relationships with all members of staff.
- Monitor the well-being of clients and when and if necessary temporarily take on the Key Worker role to support the staff team.
- Adhere to budgets and effectively manage the Home’s petty cash.
- Develop initiatives to maximise the cost-effectiveness of the service.
- Develop initiatives to maximise productivity of the work force.
- Ensure that the Home satisfies all legislatory standards.
- Build effective networks with external agencies to promote the aims of the organisation.
- Build a working relationship with contracted services and advise and recommend changes to contracts in the light of incidental feedback.
- Monitor the fabric of the building and arrange for suitable repairs/renewals when necessary.
- Administer client medication, and support staff to competently administer medication in the Home.
- Carry out staff appraisals, staff support and objective-setting meetings, and manage or participate in disciplinary action when necessary.
- Teach staff using prOKare training materials and guidance notes if and when required.
- To maintain awareness of and address all paperwork necessary to the smooth running of the Home and to meet legislatory demands.
- Report and provide regular feedback to the Community Services Manager, who is your line manager.
- Ensure that standards of care practice are not compromised.
- Attend management meetings.
- Prepare staff work rota’s, and organise staff holiday rota’s, ensuring at all times maximum staff cover in the home.
- Seek resources that assist the Rehabilitation Coordinator, Key Workers and Associate Workers to satisfy their role.
- Ensure good time-keeping and effective time-management.
- Ensure that the home has sufficient management cover at all times.
- Ensure that client care and rehabilitation plans are individually implemented and that a culture of working with clients en-mass is avoided.
- Continually and persistently monitor all care and rehabilitation plans to ensure that they are developed from a thorough assessment and analysis of clients needs and wants and are individually tailored to each client.
- Develop clinical excellence in the work place with regard to the application of specialist knowledge in the field of Acquired Brain Injury.
- Be a good role model for staff, and where necessary lead by example.
- Work to ensure full bed occupancy in the Home.
- Ensure staff and client confidentiality.
- Promote and respect the rights, privacy and dignity of all clients with whom you work.
- Monitor and actively support the systematic approach to care adopted by the Company with regard to Client Care and Rehabilitation Planning processes.
- Continually reflect upon your personal performance with a view to correcting or improving personal knowledge and skills.
- Undertake outright accountability for the running of the home and the maintenance of its fabric, making yourself aware of, and endeavouring to, ensure adherence to all currently applicable legislation and standards.
- Work flexibly, to suit demands in the home. This will include working occasional nights when necessary to cover sickness/ absence or leave of the home’s night staff. Such nights will be set on the rota by the Home Manager.
- Adhere to prOKare policies and procedures.
This is not an exhaustive list of duties. Employees are expected to be receptive to changes and new aspects of their work as it evolves. The Company reserves the right to vary your duties and responsibilities at any time and from time to time according to the needs of the Company’s business.
You are expected to achieve Registered Home Manager status within six months of employment with the Company. Failure to achieve this status could lead to termination of employment without breach or fault on either side.
The first six months of your employment will be a probationary period during which time your performance and conduct will be monitored. At the end of that period, your employment will be reviewed and may be terminated if you are found for any reason whatsoever to be incapable of carrying out, or otherwise unsuitable for your job. Alternatively the company may extend your probationary period by up to three months. Successful appraisal of role competency during the probationary period will lead to permanent employment.
Staff are expected to wear conservative clothing, no jeans/ jogging clothes etc.
prOKare aims to promote equality of opportunity for all with the right mix of talent, skills and potential. prOKare welcomes applications from diverse candidates. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. As prOKare meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment, will be subject to an enhanced DBS check before appointment is confirmed. This will include details of cautions, reprimands, or final warnings, as well as convictions. Having an ’unspent’ conviction will not necessarily bar you from employment. This will depend on the circumstances of your offence. Criminal convictions and associated information will be discussed with applicants during selection.